Help Center
Quick answers, setup instructions, troubleshooting guidance, and practical information about running Hala in your clinic.
Set up your clinic in Hala. Create your clinic profile, add your services, configure doctors, define opening hours, and prepare your Hala Desk for patients.
How patients interact with Hala, how they ask questions, how booking works, and how to share your public Hala Desk.
How to add and update services, prices, doctors, opening hours, insurance, parking, FAQs, and clinic information.
How calendar availability works, how appointments are created, what happens when a slot becomes unavailable, and how booking conflicts are handled.
How to review conversations, monitor booking requests, and take over a conversation when human assistance is needed.
Greeting, personality, tone, language behavior, voice, and the patient information Hala must collect.
Plans, billing, payments, the trial period, subscription changes, payment failures, and account status.
Sign in, password recovery, Google and X authentication, account settings, security, and access management.
Solutions for common issues with calendar connections, bookings, patient conversations, account access, notifications, voice, and desk availability.
Open My Desk, go to Clinic settings, and choose Calendar connection. Select your calendar provider and follow the connection steps shown on screen. Once connected, create a test appointment from a patient conversation and confirm it appears in your calendar. If the connection fails, Documentation walks through the most common causes.
Entirely from the Knowledge section of My Desk. You add each service with its price and duration, and Hala uses exactly that information in patient conversations. Update a price and Hala quotes the new price in the very next conversation. Hala never guesses and never pulls prices from anywhere else.
Yes. Hala understands and responds in Gulf Arabic naturally, including regional phrasing, not just Modern Standard Arabic.
Yes. Many Gulf patients switch languages mid sentence, and Hala follows the conversation without breaking. A patient can write "السلام عليكم، I need a cleaning appointment tomorrow" and Hala continues smoothly.
Yes. Hala reads your connected clinic calendar, offers only genuinely available times, collects the patient's name and mobile number, and writes the confirmed appointment into your calendar. It is a real booking, not a request form.
Hala checks availability again at the moment of confirmation. If the slot was taken while the patient was deciding, Hala apologizes, explains the time is no longer available, and immediately offers the next open times.
Yes. Open the Agent section of My Desk to set the greeting, tone, and personality, from warmly informal to precisely professional. Your changes apply to new conversations immediately.
Yes, from the Agent section, on plans that include voice (Plus and Premium). When voice is off, patients continue in text.
Booking functionality pauses until you subscribe. Your clinic knowledge and settings are retained for a reasonable period, so subscribing later brings your desk back exactly as you configured it.
Yes. That is the point. Your Hala Desk stays available around the clock, and on the Premium plan your clinic can also participate in Night Desk, the after hours discovery experience.
No. Hala is a receptionist, not a clinician. It shares clinic information and books appointments. If a patient describes symptoms or asks for medical advice, Hala explains that a clinician needs to answer and offers to book an appointment or, where configured, hand the conversation to your team. Patients with urgent or emergency concerns are always directed to seek immediate medical care.
You can share your Hala Desk link through WhatsApp, and patients tap it to open a conversation. Sharing through WhatsApp does not mean Hala is connected to your clinic's WhatsApp Business number; the conversation happens on your Hala Desk.
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Gulf Arabic · English · 24/7 · Real Bookings